Frequently asked questions

Coated pans rely on a chemical layer that wears, scratches and eventually flakes off. Cooklico cookware is built for coating-free cooking, so there's no PTFE, PFOA or PFAS surface to break down. It handles high heat, stands up to metal utensils and is made to stay in your kitchen for years instead of being replaced.

Yes. Titanium is a non-reactive metal: it doesn't react with acidic foods like tomato sauce or lemon, and it doesn't release chemicals into what you're cooking. That stability is the same reason it's trusted in medical and aerospace use.

Because there's no chemical non-stick layer, technique makes a difference. Preheat the pan for a minute or two on medium heat, then add a little oil or butter before the food goes in. Once it's properly hot, eggs and fish release easily. Results can vary with heat level, the food and the fat you use.

Let the pan cool, then wash it with warm soapy water and a soft sponge and dry it fully. For burnt-on residue, soak it first and use a non-scratch scrubber. Heat marks, water spots or a light patina can appear with use; they're normal and don't affect performance. Please follow the use and care instructions included with your product.

Frying pans come in 10", 11" and 12" (26, 28 and 30 cm), and the Hammered Pan Set includes all three with glass lids. The Wok Pan comes in 26, 28 and 30 cm, the Pot is 24 cm, and the Cutting Board comes in Standard 12" × 8" and Large 15" × 11". Every product page lists its exact options.

Our Saute Pan has a multi-layer base that works on induction and other cooktops. Cooktop compatibility can differ by product, so please check the product page before ordering, or email us and we'll confirm.

Orders are usually processed within 2–3 business days after payment is confirmed. During sales, holidays and busy periods it can take a little longer.

Once shipped, delivery usually takes around 8–15 business days depending on your location and the carrier. Delivery dates shown on the site or in emails are estimates, not guarantees. See our Shipping Policy for full details.

As soon as your order ships you'll get a confirmation email with tracking details. You can also follow it on our Track Your Order page. Tracking can take 24–72 hours to update after dispatch, so don't worry if it's quiet at first.

Email support@cooklico.com as soon as possible with your order number. We can make changes or cancel only before the order enters processing. Once it's packed or handed to the carrier, it can no longer be changed or cancelled.

In most cases, no. In rare cases local customs or carriers may charge duties, VAT or handling fees. If you're asked to pay an unexpected charge, contact us before paying so we can look into it.

Contact support@cooklico.com with your order number. We'll check the tracking with our shipping partners and help with a carrier investigation where needed.

You can request a return within 90 days of delivery. Items need to be unused, unwashed and in their original condition and packaging, with everything that came in the box. Every return must be approved by us in writing before it's sent back. Read the full Return & Refund Policy.

Email support@cooklico.com with your order number and a short explanation. We'll review your request and send you the next steps. Please don't send anything back before it's approved.

For change-of-mind returns, return shipping is paid by the customer, and a tracked service must be used. If we confirm an item arrived damaged, defective or incorrect, we'll arrange the right solution with you.

Contact us within 7 days of delivery at support@cooklico.com with your order number and clear photos or a video of the item and packaging. Depending on the case, we'll send a replacement part or item, reship, or refund you.

Sale, discounted, promotional and bundle items can't be returned unless they arrive damaged, defective, incomplete or incorrect.

Once your approved return is received and inspected, we refund your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.