Terms of service

Last updated: 19 August, 2026

Product Use and Care

Customers are responsible for reading and following Cooklico’s use and care instructions included with the product and/or made available on our website.

Failure to follow the use and care instructions may affect eligibility for returns, refunds, replacements, warranty claims, or goodwill resolutions.

Cooklico cookware is designed for coating-free cooking and does not rely on a chemical non-stick coating. Cooking performance may vary depending on heat level, preheating, food type, oil or fat used, cooking technique, cleaning method, and whether the use and care instructions were followed.

Policies Incorporated Into These Terms

All purchases from Cooklico are subject to our applicable policies, including our:

  • Shipping Policy
  • Return & Refund Policy
  • Warranty Policy
  • Use & Care instructions
  • Cancellation terms
  • Promotional terms, where applicable

These policies form part of these Terms of Service. By placing an order, the customer acknowledges and agrees to the applicable policies and instructions.

Product Concerns and Evidence Requirements

When a customer reports a product, delivery, return, refund, warranty, or missing-component concern, Cooklico may request supporting evidence before determining the appropriate solution.

This may include, but is not limited to:

  • Clear photos of the product
  • Close-up photos of the concern
  • Photos of the packaging
  • Photos of all items, accessories, lids, handles, hardware, inserts, manuals, and free gifts received
  • A short video showing the issue, where applicable
  • Details of how the product was used, assembled, cooked with, cleaned, stored, or handled

Cooklico reserves the right to determine, after reviewing the available evidence, whether an issue qualifies as damage on arrival, a manufacturing defect, missing component, incorrect item, misuse, normal wear, or a use-and-care matter.

Cooking Performance and Appearance After Use

Food sticking, cooking residue, burned-on food, staining, discoloration, heat marks, water spots, patina, surface marks, or cleaning difficulty after use do not automatically indicate a manufacturing defect.

Cooklico may ask customers to try recommended cleaning or use-and-care steps before determining whether an item has a confirmed defect.

Used cookware is not eligible for a full return or refund unless Cooklico confirms a manufacturing defect, damage on arrival, missing required component, or incorrect item.

Returns, Refunds, Cancellations, and Shipping

Returns, refunds, cancellations, delivery timelines, shipping delays, failed deliveries, P.O. Box deliveries, refused packages, unclaimed packages, incorrect addresses, and related matters are governed by Cooklico’s Shipping Policy and Return & Refund Policy.

Orders cannot be cancelled once they have entered processing, packing, fulfillment, or shipping.

Returns must be reviewed and approved by Cooklico before any item is sent back. Items returned without prior written approval may not be accepted, processed, or refunded.

Promotions, Discounts, and Bundle Offers

Promotional discounts, bundle offers, and coupon codes are valid only during the active campaign period and according to the stated promotion terms.

Discounts cannot be applied retroactively to past orders unless Cooklico agrees in writing.

Discounts cannot be combined unless explicitly stated.

Cooklico reserves the right to modify, reject, cancel, or end promotions at any time.

Goodwill Resolutions

Cooklico may, at its discretion, offer a goodwill resolution such as a partial refund, replacement part, store credit, discount, or other solution.

Goodwill resolutions do not mean that the product is defective, that the customer is legally entitled to a refund, or that the order is eligible for return.

If a customer accepts a goodwill partial refund while keeping the item, the case is considered resolved unless otherwise agreed in writing.

Chargebacks and Payment Disputes

Customers are encouraged to contact Cooklico before opening a payment dispute or chargeback so we can review and resolve the concern directly.

Opening a chargeback does not guarantee a refund and does not replace Cooklico’s return, refund, shipping, or warranty process.

If a customer opens a payment dispute or chargeback, Cooklico reserves the right to provide the payment provider with all relevant evidence, including but not limited to:

  • Order confirmation
  • Payment details
  • Tracking information
  • Delivery confirmation
  • Product information
  • Customer communications
  • Photos or videos
  • Product instructions
  • Use and care guidance
  • Shipping policy
  • Return and refund policy
  • Warranty terms
  • Support history

Policy Abuse

Cooklico reserves the right to limit, reject, or refuse returns, refunds, replacements, goodwill resolutions, or future service in cases of suspected fraud, false claims, excessive return activity, chargeback abuse, policy abuse, or misuse of the support process.

Mandatory Consumer Rights

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.