Shipping Policy

Last updated: 19 August, 2026

Thank you for shopping with Cooklico. Please read this policy carefully before placing your order. By placing an order on our website, you acknowledge that you have read and agreed to our shipping, cancellation, return, and refund terms.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

Processing Time

Orders typically require 2–3 business days for processing after payment confirmation.

Processing time is separate from delivery time. Delivery time begins once the order has been shipped and handed to the carrier.

During promotional periods, holidays, peak seasons, or high-volume periods, processing may take longer than usual.

Delivery Time

Once shipped, delivery typically takes around 8–15 business days, depending on the destination, carrier network, and local delivery conditions.

All delivery timeframes shown on our website, at checkout, in tracking pages, or in confirmation emails are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to circumstances outside Cooklico’s direct control, including but not limited to:

• Carrier handling and routing
• Customs or import processing where applicable
• Weather conditions
• Peak seasons, promotional periods, or holidays
• Remote delivery locations
• P.O. Box delivery
• Alaska, Hawaii, island, or hard-to-reach delivery areas
• Incorrect, incomplete, or unclear shipping information
• Other unforeseen logistical circumstances

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking updates to appear after dispatch. A temporary lack of tracking updates does not mean that the shipment has failed.

Tracking may update through different carrier references as the package moves from international or regional shipping partners to the local final-mile carrier.

Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

We may be able to cancel an order only if it has not yet entered processing, packing, fulfillment, or shipping.

Once an order has entered processing, has been packed, assigned tracking, dispatched, or handed to the carrier, it can no longer be cancelled.

If the customer no longer wants the item after shipment, the order must complete the delivery process. Any return request after delivery will be reviewed under our Return & Refund Policy.

Shipping Delays

Cooklico does not provide refunds, cancellations, credits, discounts, or compensation solely due to shipping delays while the shipment is still in transit and moving through the carrier network.

If an order is significantly delayed, we will help investigate the shipment with our shipping partners and provide the most appropriate solution based on the carrier’s status and investigation outcome.

Possible solutions may include continued tracking assistance, courier investigation, reshipment, replacement, partial goodwill resolution, or another solution at Cooklico’s discretion.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout, including:

• Full name
• Street address
• Apartment, unit, or house number where applicable
• City
• State/province
• ZIP/postal code
• Country
• Phone number where required by the carrier

Orders affected by incorrect, incomplete, invalid, unclear, or undeliverable addresses may result in delivery failure, return to sender, loss, or significant delay.

Cooklico is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

If reshipment is possible, additional shipping, handling, or administrative fees may apply.

P.O. Box and Remote Delivery Addresses

P.O. Box addresses and remote delivery areas may involve longer delivery times and higher risk of failed delivery, pickup requirements, or limited tracking updates.

If a physical residential or business address is available, we recommend using it instead of a P.O. Box address.

If a customer provides a P.O. Box address, the order may be shipped using a postal service that supports P.O. Box delivery, but delivery may take longer than standard delivery.

Cooklico is not responsible for failed, delayed, unclaimed, or disputed deliveries caused by limitations of P.O. Box delivery.

Failed Delivery Attempts, Pickup, and Unclaimed Packages

If a delivery attempt is unsuccessful, the carrier may attempt redelivery or hold the package at a local pickup point, post office, P.O. Box, or carrier facility for a limited time.

Customers are responsible for following tracking updates and collecting packages made available for pickup.

If a package is refused, unclaimed, not collected, returned to sender, or considered undeliverable by the carrier, the order may not be eligible for a refund.

If reshipment is possible, the customer may be responsible for additional shipping, handling, or administrative costs.

Delivered, Lost, or Stolen Packages

If the shipping carrier confirms that a package has been delivered to the address provided at checkout, made available at the customer’s P.O. Box, or made available for pickup, Cooklico will consider the order fulfilled.

Cooklico is not responsible for packages lost or stolen after delivery confirmation has been issued by the carrier.

If a customer believes a package was incorrectly marked as delivered, they should contact us promptly so we can help review the tracking details and, where appropriate, assist with a carrier investigation.

Refused Deliveries

Refusing delivery does not constitute a valid cancellation or approved return.

Refused shipments may result in additional carrier, handling, return, or reshipping fees and may be ineligible for refund.

International Shipping, Customs, and Import Fees

Depending on inventory, product availability, and destination, Cooklico orders may ship from overseas or regional fulfillment partners.

In most cases, customers are not required to pay additional charges upon delivery. However, in rare cases, local customs authorities or carriers may apply import duties, VAT, taxes, or handling fees.

If you are asked to pay unexpected customs or import charges, please contact Cooklico before paying or opening a dispute so we can review and assist where possible.

Cooklico is not responsible for delays caused by customs inspections, import procedures, local carrier processing, or government authorities.