Return & Refund Policy

Last updated: 19 August, 2026

Thank you for shopping with Cooklico. Please read this policy carefully before placing your order. By placing an order on our website, you acknowledge that you have read and agreed to our shipping, cancellation, return, and refund terms.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

How to Request Support or a Return Review

To request assistance, please contact us at support@cooklico.com with your order number and a clear explanation of the issue.

Returns must be reviewed and approved by Cooklico before any item is sent back.

Items returned without prior written approval may not be accepted, processed, or refunded.

Return Eligibility

Eligible return requests must be submitted within 30 days of delivery, unless a longer mandatory legal right applies in the customer’s jurisdiction.

To qualify for an approved return, the item must be:

• Unused
• Unwashed
• Unassembled, where applicable
• In its original condition
• In its original packaging
• Returned with all accessories, components, inserts, manuals, free gifts, lids, utensils, hardware, and included items
• Approved in writing by Cooklico before being sent back

Cooklico reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, incomplete, or incorrect:

• Sale items
• Discounted items
• Promotional items
• Bundle orders
• Final sale items
• Used items
• Washed items
• Assembled items
• Items not in original condition
• Items missing packaging, accessories, components, lids, inserts, manuals, hardware, or free gifts
• Items damaged due to misuse, improper care, overheating, accidents, drops, or failure to follow the use and care instructions
• Items returned without prior written approval
• Gift cards

Because Cooklico frequently offers promotional pricing, any item purchased with a discount code, sale price, bundle discount, limited-time promotion, or marked-down price is considered a sale item unless stated otherwise.

Used Cookware and Cooking Performance

Cooklico cookware is designed for durable, coating-free cooking and does not rely on a chemical non-stick coating.

Cooking results may vary depending on heat level, preheating, food type, oil or fat used, cooking technique, cleaning method, and whether the use and care instructions were followed.

Food sticking, cooking residue, burned-on food, staining, discoloration, heat marks, water spots, patina, or surface marks after use do not automatically indicate a manufacturing defect.

If you believe there is an issue after use, please contact us with:

• Clear photos of the item
• Close-up photos of the concern
• A short video if available
• Details of what was cooked
• Heat level used
• Whether oil, butter, or fat was used
• How the item was cleaned
• Whether the use and care instructions were followed

Cooklico may ask customers to try recommended cleaning or use-and-care steps before determining whether the item has a confirmed defect.

Used cookware is not eligible for a full return or refund unless Cooklico confirms a manufacturing defect, damage on arrival, missing required component, or incorrect item.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, missing a required component, or incorrect, please contact us within 7 days of delivery at support@cooklico.com.

Please include:

• Your order number
• Clear photos or videos of the issue
• Photos of the packaging
• A description of the issue
• Photos of all items and components received

If Cooklico confirms that the item arrived damaged, defective, incomplete, or incorrect, we may offer one of the following solutions at our discretion:

• Replacement part
• Replacement component
• Replacement item
• Reshipment
• Partial refund
• Full refund
• Store credit

Where appropriate, Cooklico may replace only the affected component rather than the full product.

Return Shipping Costs

For approved change-of-mind returns or non-defective returns, the customer is responsible for return shipping costs.

Cooklico does not provide prepaid return labels for non-defective, non-damaged, or change-of-mind returns.

If an item is confirmed by Cooklico as damaged, defective, incomplete, or incorrect, Cooklico will determine the appropriate resolution and whether return shipping is required.

Customers must use a tracked shipping service for any approved return. Cooklico is not responsible for returns lost in transit.

Original shipping fees, shipping protection, priority processing fees, insurance fees, and other non-product fees are non-refundable unless required by law.

Refund Timeline

Refunds are only issued after an approved return is received, inspected, and accepted by Cooklico, unless Cooklico agrees in writing to another resolution.

If approved, refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear after processing, depending on your bank or payment provider.

Cooklico reserves the right to reject or reduce a refund if the returned item is used, damaged, missing components, missing packaging, returned late, returned without approval, or does not meet the return requirements.

Goodwill Resolutions

In some cases, Cooklico may offer a goodwill resolution, such as a partial refund, discount, store credit, replacement part, or other solution.

Goodwill resolutions are offered at Cooklico’s discretion and do not mean that the product is defective, that the customer is entitled to a refund, or that the order is eligible for return.

If a goodwill partial refund is accepted, the customer keeps the item and the case is considered resolved unless otherwise agreed in writing.

Chargebacks and Payment Disputes

Customers are encouraged to contact Cooklico before opening a payment dispute or chargeback so we can review and resolve the concern directly.

If a customer opens a payment dispute, Cooklico reserves the right to provide the payment provider with all relevant order information, including:

• Order confirmation
• Payment details
• Tracking information
• Delivery confirmation
• Customer communications
• Photos or videos
• Product information
• Use and care instructions
• Return and refund policy
• Shipping policy
• Support history

Opening a chargeback does not guarantee a refund and does not replace the return and refund process.

Policy Abuse

Cooklico reserves the right to limit, reject, or refuse returns, refunds, replacements, or future service in cases of suspected fraud, abuse of policy, excessive return activity, false claims, chargeback abuse, or misuse of the support process.

Contact

For questions about shipping, returns, refunds, damaged items, missing parts, or delivery concerns, please contact: support@cooklico.com